TERMS AND CONDITIONS

These conditions explain your rights, obligations, and responsibilities and those of Frontline Packers And Movers. A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer: 'we', 'us' or 'our' means Frontline Packers And Movers. These conditions can only be changed or amended by our written agreement.

 
1. Our Quotation
Our quotation is a fixed price. Unless otherwise stated it does not include insurance, interstate taxes, entry taxes, other taxes, Octroi, customs duties and inspections or any other fees payable to government bodies. We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.
a)    You do not accept it in writing within 30 days, with a firm removal date to which we agree in writing.
b)    By your delay, the work is not carried out or completed within three months.
c)    Our costs increase (or decrease) because of currency fluctuations or changes in taxation or freight charges beyond our control.
d)    The work is carried out Before or after office hours (9.30 AM to 5.30 PM) or on holidays at your request.
e)    We have to collect or deliver goods above the ground and first upper floor.
f)     We supply any additional services,  including  packing, moving  or  storing  extra goods, (these conditions apply to such work)
g)    The  stairs,  lifts  or  doorways  are  inadequate for  free  movement  of  the  goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within
20 metres of the doorway, and this means we have to do extra work.
h)    Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.
i)     There are delays or events outside our reasonable control.
j)     Any delay to the unloading of our vehicle upon arrival at the delivery address.
k)    Overnight Detention of our vehicles.
l)     Multiple Collections & Deliveries, unpacking on multiple days.
m)   Collection or Deliveries are outside city limits.
In all these circumstances, you will pay the adjusted charges.
2. Work not included in the quotation
Unless agreed by us in writing we will not:
a)    Dismantle or assemble furniture or fittings.
b)    Disconnect or reconnect appliances, fixtures, fittings or equipment.
c)    Take up or lay floor coverings.
d)    Handyman services
e)    Move items from a loft, unless properly lit, and floored and safe access is provided.
f)     Move or store any items excluded under clause 4.
Our staff are not authorised or qualified to carry out such work. We recommend that a
properly qualified person is separately employed by you to carry out these services.
3. Your responsibility
It will be your sole responsibility to:
a) Declare to us the value of the goods being removed and/or stored.
b) Arrange  adequate  insurance  cover  for  the  goods  submitted  for  removal  transit and/or storage, against all insurable risks.
c) Obtain  at  your  own  expense,  all  documents,  permits,  licences,  clearance  from Government   bodies   like   archeological   survey   of   India,   customs   documents necessary for the removal to be completed.
d) Be present or represented through out the removal.
e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
f)  Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited) tenants, servants or workmen are, or will be present.
g) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
h) Empty  properly,  defrost  and  clean  refrigerators  and  deep  freezers.  We  are  not responsible for the contents.
i) Arrange pest control treatment and fumigation for goods and obtain clearance quarantine clearance.
j)  Provide us with a contact address for correspondence during removal transit and/or storage of goods. Other than by reason of our negligence, we will not be liable for
any loss or damage, costs or additional charges that may arise from any of these matters.
4. Goods not to be submitted for removal or storage
The following items are specifically excluded from this contract.
a)    Antiques, Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
b)    Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
c)    Plants or goods likely to encourage vermin or other pests or to cause infestation.
d)    Refrigerated or frozen food or drink.
e)    Any animals and their cages or tanks including pets, birds or fish.
f)     Goods  which  require  special  Licence  or  government  permission  for  export  or import.